Frequently Asked Questions

1. What is the delivery time for my order?
Delivery times vary depending on your location. Orders are typically shipped within 2-4 weeks after payment is received.

2. Can I track my order?
Yes, once your order has been shipped, you will receive a shipping confirmation with tracking information so you can follow the status of your delivery.

3. What are the shipping costs?
Shipping costs are calculated based on the weight and destination of your order. Final shipping fees are displayed during checkout before you complete your purchase.

4. Do you offer international shipping?
Yes, we do offer international shipping. Please note that delivery times may vary depending on the destination and customs processing.

5. What is your return policy?
You can return products within 14 days of receipt for a full refund, provided they are in their original condition and packaging and have not been used or damaged.

6. How do I arrange a return?
Please contact us via the contact form and include your order number and the reason for the return. Our customer service team will provide instructions for returning your items.

7. How long does it take to receive my refund?
Once we receive and inspect the returned items, we will issue a refund to your original payment method. Processing time may vary depending on your payment provider.

8. What should I do if I received a defective or damaged product?
If you received a defective or damaged product, please contact us immediately. We’ll resolve the issue promptly by replacing the item or issuing a refund.

9. Do you accept credit card payments?
Yes, we accept credit cards along with other secure payment methods.

10. Do you offer gift wrapping?
At this time, we do not offer gift wrapping services.

11. What if my order doesn’t arrive on time?
If your order hasn’t arrived within the expected timeframe, please contact us. We’ll check the status and take the necessary steps to resolve the issue.

12. Can I change my order after it’s been placed?
If you need to make changes to your order, contact us as soon as possible. We’ll do our best to accommodate your request, but changes cannot be guaranteed once the order has shipped.

13. Are your products cruelty-free?
Yes, all of our products are cruelty-free.

14. Do you offer gift cards?
At this time, we do not offer gift cards.

15. How can I contact customer service?
You can reach us through the contact form on our website.